Customer Success Manager

Oakland, California, United States Full-time Allows remote

Customer Success Manager - San Francisco, Boston, or Open to Remote Location

LocusLabs is a fast-growing global startup company based in San Francisco, Boston, and Europe with a mission to make the world’s buildings and campuses smarter.  We provide enterprise mapping and location-as-a-service - the data platform for the physical world - for some of the world’s largest brands and we are expanding our team. This is an amazing opportunity to work with an experienced team and get in on the ground floor of a high-tech company that is making an enormous impact.

The first like it at LocusLabs, this position will be an exciting role, working with cutting-edge technology in an emerging industry with new challenges everyday and a great opportunity for future growth in the role and with the company. Candidates must be able to adapt to the fast-paced environment, work independently, and be passionate about enabling our customers to succeed.

The candidate will take on a lead role with key accounts for the company and will be responsible for ensuring our customers’ needs are met by coordinating and communicating with them regularly along with product, ops and engineering teams internally. This is a key position within the company and this candidate will be responsible for enabling continued growth across our current customer base.

This position requires some travel.


  • Maintain customer relationships across defined patch of current customers; meet regularly with customers to brief on roadmap and product/service availability; ensure customers feel supported and innovative using LocusLabs’ suite of products
  • Maintain direct relationships with key stakeholders, including senior executives at organizations across various verticals
  • Present LocusLabs solutions using value-based sales approaches and techniques working closely with Product Managers and Sales Leads
  • Pull in the right team members to provide technical consulting regarding LocusLabs products and communicate benefits
  • Drive renewals and upsell opportunities in partnership with Sales
  • Communicate customer feedback and requirements to Product and Engineering teams for incorporation into product roadmap
  • Triage and manage customer requests to ensure properly responded to by appropriate teams
  • Stay apprised of potential sales opportunities and draft associated proposals in partnership with Sales
  • Assist in the scope, sizing, and schedule of projects and associated tasks for each assigned customer
  • Communicate engineering and support needs to internal development team, located locally and across other timezones.
  • Consistently delight customers by providing them with the best level of customer experience possible


  • 5+ years experience in a strategic account role
  • 3+ years interfacing directly with customers at large brands
  • Experience with technology, and ideally, SaaS solutions
  • Project Management skills a plus
  • Strong communication and writing skills.
  • Upbeat personality and a get-it-done attitude

Compensation is based on salary plus bonus; meaningful stock options; Full-time position.

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